aj99's Privacy Policy —
Your Data, Our Responsibility

1. Introduction and Scope

aj99 is a trusted online betting and casino platform operating for users in Bangladesh. We believe your personal privacy is a fundamental right. The core purpose of this Policy is to be transparent with you about what information we collect, why we collect it, and how we use and protect it.

This Policy applies to the aj99 website (aj99.bar), the mobile browser version, and all online services we provide. We are not responsible for the privacy policies of third-party websites or applications.

2. Information We Collect

We collect information in several ways. The categories of that information are described in detail below:

2.1 Information You Provide Directly

When you create an account on aj99 or contact us, you provide certain information yourself. This includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Financial transaction details (partial bKash, Nagad, or Rocket account numbers)
• Details from government-issued identity documents for verification purposes (where applicable)
• Messages and attachments you send when contacting our support team

2.2 Automatically Collected Information

Certain information is collected automatically while you use our platform:

• IP address and device type
• Browser type and version
• Operating system information
• Pages visited, time, and duration
• Click patterns and navigation history
• Cookie and local storage data

2.3 Gaming Activity Information

The following information is stored to manage gaming activity on our platform:

• Bet history and results
• Deposit and withdrawal transaction history
• Bonus and promotion usage details
• VIP tier and points history
• Game preferences and usage patterns

3. Purposes for Using Your Information

aj99 uses your information only for legitimate purposes. The main reasons we use your information are described below:

1. Account management: To create, verify, and maintain your account.
2. Service delivery: To provide betting, casino games, slots, and other services without interruption.
3. Financial transaction processing: To securely complete deposits and withdrawals via bKash, Nagad, and Rocket.
4. Age and identity verification: To ensure that only individuals aged 21 or over use the platform.
5. Customer support: To resolve your complaints, questions, and issues.
6. Security: To prevent fraud, money laundering, and other illegal activities.
7. Responsible gaming: To identify excessive gaming behaviour and provide you with assistance.
8. Service improvement: To analyse user experience and raise the quality of the platform.
9. Legal compliance: To meet applicable laws and regulations.

4. Cookies and Tracking Technologies

aj99 uses cookies and similar technologies to improve your website experience and ensure the platform functions correctly.

4.1 Essential Cookies

These cookies are necessary for the basic operation of the website. Their main functions are maintaining login sessions, ensuring security, and saving your account preferences. Disabling these cookies will prevent the website from working properly.

4.2 Analytics Cookies

These cookies help us understand how users are using the platform. The data is collected in aggregated and anonymous form and is used to improve service quality.

4.3 Preference Cookies

These cookies are used to remember your language, theme, and other preferences so you do not have to configure your settings again on your next visit.

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may mean you cannot access the full features of the platform.

5. Data Sharing and Third Parties

aj99 never sells your personal information. However, in certain circumstances, information may be shared with trusted third parties:

5.1 Service Providers

Technology partners, payment processors (bKash, Nagad, Rocket), and gaming software providers that support the operation of our platform may receive limited access to specific information. These partners are required to use the information only for their designated tasks, and we have strict confidentiality agreements with them.

5.2 Legal Obligations

We may be required to provide information to authorities pursuant to court orders, lawful requests from investigating authorities, or applicable law.

5.3 Business Changes

In the event of a business merger or acquisition, your information may be transferred to the new entity. In such cases, we will notify you in advance.

Outside the circumstances described above, we do not share your information with any advertisers, brokers, or unrelated third parties.

6. Data Security Measures

The security of your information is our highest priority. aj99 maintains the following security measures as a safe and reliable platform:

No technology on the internet is 100% secure. However, we are committed to maintaining the highest standard of security. If you notice any unusual activity on your account, please inform our support team immediately.

7. Data Retention Period

aj99 retains your information only for as long as necessary. The retention period is determined primarily by the following factors:

• Your information is retained for the entire period your account remains active.
• After an account is closed, financial transaction and identity verification information may be retained for a set period in accordance with applicable legal obligations.
• Information required for resolving disputes or handling legal claims is retained until the relevant process is complete.
• Analytical data is generally anonymised and may be retained for an extended period for the purpose of service improvement.

When information is no longer needed, it is securely deleted or anonymised.

8. Your Rights

You have the following rights regarding your personal information:

1. Right to access: You can request at any time to know what information we hold about you.
2. Right to rectification: If any of your information is incorrect or incomplete, you can request that it be corrected.
3. Right to erasure: In certain circumstances you can request that your information be deleted, though it may not always be possible to delete all information due to legal obligations.
4. Right to restrict processing: You can request that your information be used in a limited way for specific purposes.
5. Right to object: You can object to your information being used for marketing communications.
6. Right to data portability: You can request a copy of your information in a structured, readable format.

If you wish to exercise any of these rights, please contact our support team. We will process your request as quickly as we can.

9. Privacy of Children and Minors

aj99's services are intended only for individuals aged 21 or over. We do not knowingly collect any information from individuals under the age of 21. Age verification is in place at the time of account registration, and identity documents are checked where necessary.

If we are informed that a minor has used our platform, that account will be closed immediately and the collected information will be securely deleted.

10. International Data Transfers

Although aj99 operates primarily for the Bangladesh market, our technology infrastructure may run on servers located in various countries. In such cases, your information may be transferred internationally.

Regardless of where information is stored, the protection standards described in this Privacy Policy are always maintained. We ensure that all our service providers meet the required security standards.

11. Changes to This Policy

This Privacy Policy may be updated periodically as our services, technology, and legal environment change over time.

If any significant changes are made, we will notify you by email or through the platform, and the "Last updated" date at the top of the page will be revised. Continued use of the platform after any changes means you accept the terms of the updated policy.

We recommend that you visit this page regularly and stay familiar with the latest policy.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our dedicated support team is available 24 hours a day, 7 days a week.